Refund Policy
Last updated: February 2026
This Refund Policy outlines the conditions under which InteliWareGrowth may issue refunds. Please read this policy carefully before engaging our services.
1. General Policy
Due to the nature of digital marketing services, all fees paid to InteliWareGrowth are generally non-refundable once work has commenced. This is because significant time, resources, and expertise are invested from the outset of each engagement. We encourage all prospective clients to review our services, ask questions, and request a strategy consultation before committing.
2. Setup & Onboarding Fees
Setup and onboarding fees cover the initial account configuration, research, strategy development, and campaign build. These fees are non-refundable once the onboarding process has begun, as the work is performed upfront.
3. Monthly Management Fees
Monthly retainer fees are charged for ongoing campaign management, optimisation, and reporting. Fees for a given month are non-refundable once that service period has commenced. If you cancel mid-month, no partial refund will be issued for that month's fee.
4. Ad Spend
InteliWareGrowth does not hold or manage client ad spend directly. All advertising budgets are paid directly to the respective platforms (e.g. Google, Meta). Any refunds or credits related to ad spend are subject to the individual platform's own refund policies and are outside the control of InteliWareGrowth.
5. Exceptional Circumstances
We understand that exceptional circumstances can arise. Refund requests may be considered on a case-by-case basis in the following situations: • Services were not delivered as outlined in the agreed scope of work due to fault on our part • A duplicate payment was made in error • A payment was taken after a valid cancellation notice was received and acknowledged All refund requests must be submitted in writing to sales@inteliwaregrowth.com within 14 days of the relevant invoice date.
6. Refund Request Process
To submit a refund request: 1. Email sales@inteliwaregrowth.com with the subject line "Refund Request – [Your Company Name]" 2. Include your invoice number, the amount in question, and a clear explanation of your request 3. We will review your request and respond within 5 business days 4. Approved refunds will be processed within 10 business days via the original payment method
7. Disputes
If you are unhappy with our services, we encourage you to contact us directly before initiating any dispute process. We are committed to resolving issues fairly and professionally. Disputes should be raised within 30 days of the relevant invoice date.
8. Changes to This Policy
InteliWareGrowth reserves the right to amend this Refund Policy at any time. Updates will be posted on this page with a revised date.